Return & Refund Policy

Return & Refund Policy - Dulha Darbar

We want you to be completely satisfied with your purchase. Please read our return policy carefully.

ELIGIBILITY FOR RETURNS

Returns are accepted ONLY in the following cases:
✓ Product received is damaged or defective
✓ Wrong item was delivered
✓ Product has manufacturing defects

IMPORTANT CONDITIONS

To be eligible for a return, the following conditions MUST be met:

1. Original tags must be attached and intact
2. Product must be unworn and unused
3. Product must be in original packaging
4. Photo proof of damage/defect must be provided
5. Return request must be made within 7 days of delivery

RETURN PROCESS

If you receive a damaged or defective product:

Step 1: Contact us immediately at [Your Email] or [Your WhatsApp Number]
Step 2: Provide your order number
Step 3: Upload clear photos showing:
   - The damaged/defective area
   - Product with tags attached
   - Original packaging
Step 4: Our team will review your request within 24-48 hours
Step 5: If approved, we will provide return shipping instructions

REFUND PROCESS

- Approved returns will be refunded within 7-10 business days
- Refund will be processed to the original payment method
- Shipping charges are non-refundable (unless the error was ours)

NON-RETURNABLE ITEMS

- Products with removed or damaged tags
- Worn or altered products
- Products damaged due to misuse
- Custom-made or personalized items

EXCHANGE POLICY

We offer exchanges for size/color (subject to availability) if:
- Product is unworn with tags attached
- Request is made within 7 days of delivery
- Exchange shipping costs may apply

For any questions, please contact us at:
📧 Email: info.dulhadarbar@gmail.com
📱 WhatsApp: 91 9825098232
📞 Phone: 91 9825098232